If someone books a place with you and in less than 15 minutes says it was a mistake and asks you to cancel the booking, you should do it. I don’t know what kind of business you run but it’s shady and unethical.
Accidentally booked the place - just wanted to see the final price and it was booked. I kindly asked them to cancel the booking and they straight up refused. So I was forced to go on this vacation that I was already the brat I’ve about. Also, this place IS NOT 2 bedrooms. They just stuck a bed in the living room and clam it 2 bedrooms. So right when you walk into your staring at the bed, which is up against a window. Unethical business practice and deceiving photos and description.