Trust and Safety

Welcome to our Trust and Safety Hub

At, we understand that the foundation of a memorable vacation is not just about the beauty of the destination but also about the peace of mind that comes with it. That’s why we’ve dedicated ourselves to ensuring that safety, privacy, and trust are always at the forefront of your travel experience.

Our Trust and Safety Hub is designed to guide you through our comprehensive safety features, policies, and support systems, making sure every aspect of your stay is secure, enjoyable, and hassle-free.

Welcome Trust and Safety Hub

Our commitment to safety, privacy, and trust



Your safety is our top priority. We meticulously verify listings and hosts to ensure they meet our high standards for safety and security. From fire safety features in every home to secure, verified payment processes, we go the extra mile to give you peace of mind.


We value your privacy as much as you do. Our platform is built on a foundation of trust, employing state-of-the-art encryption and data protection policies to safeguard your personal information. We promise to never share your data without your consent, ensuring your private information stays just that—private.



Building a community of trust is essential to the experience. We foster open, honest communication between guests and hosts, backed by our transparent review system. Our policies and practices are designed to build and maintain trust, so you can focus on enjoying your vacation.

Quick links to key safety features and policies


Verified Listings

Learn about our thorough verification process for each property and host.


Secure Payments

Find out how we protect your payment information with advanced encryption.


Safety Guidelines

Access our comprehensive safety guidelines for both guests and hosts.


Privacy Policy

Understand how we collect, use, and protect your information on

These resources are just a click away, providing you with easy access to essential safety information and policies.

Contact information
for immediate support

Your comfort and safety are important to us, so we offer dedicated support throughout your journey on Whether you have a question about your booking, need assistance with a safety concern, or want to learn more about our safety features, our support team is here for you.

customer support

24/7 customer support

Available around the clock to assist with any inquiries or issues.

Contact our team
Emergency contact

Emergency contact numbers

For immediate assistance in emergency situations

View contacts list
Feedback and reports

Feedback and reports

We welcome your feedback and reports to continually enhance our safety measures.

Report a concern

We’re committed to making your experience as safe, secure, and enjoyable as possible. Visit our Trust and Safety Hub for more information, resources, and support. Let’s embark on this journey together, where memorable vacations meet peace of mind.

Guest Safety icon

Guest safety

What guests can expect when using Lake with tips and best practices.

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Host safety icon

Host safety

What hosts need to know about safety for both you and your guests.

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