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How it works
Find a Property
Enter your destination, dates, and number of guests. The platform will display properties matching your criteria. Use filters to narrow your search by location, price range, property type, and amenities. Listings provide detailed information and photos to help you make an informed decision.
Curious to see what others are saying? Read reviews from previous guests to get insights into the property’s condition, host’s hospitality, and overall experience. Pay attention to cleanliness, accuracy, and other important factors. Reviews are crucial in ensuring the property meets your standards.
Book a Stay
To book a property, you can use the ‘Instant Book’ option or send a booking request to the host. If you choose the latter, you can communicate with the host to ask questions or inform them of any specific requirements. Once your booking is confirmed, you will receive a confirmation with all the necessary details.
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Answers to common questions
Lake is an online marketplace that connects people who want to rent out their homes with people who are looking for accommodations in specific locales. It allows homeowners (known as ‘hosts’) to list their properties, which can range from a single room to an entire house, and provides travelers (referred to as ‘guests’) a variety of rental options that differ from traditional hotel stays. Lake offers a unique experience by allowing guests to stay in local homes, which can provide a more personal and authentic experience of the destination.
To use Lake, you create an account on the platform. As a guest, you can search for properties based on your destination, travel dates, number of guests, and other preferences. The platform displays a list of available properties, complete with descriptions, photos, reviews from previous guests, and pricing. Once you find a suitable property, you can book it through the platform, which handles the transaction securely. Hosts have the option to accept or decline the booking. After the stay, both hosts and guests leave reviews for each other, fostering trust within the community.
Lake offers a wide variety of properties to suit different needs and preferences. We provide a range of cabins, cottages, and homes, all located within a 15-minute drive from a lake, catering to families and groups looking for unforgettable lakeside experiences. Our platform caters to different budgets, group sizes, and travel purposes, whether corporate retreat, family reunion, romantic getaway, or solo adventure. Each listing provides detailed information about the amenities, location, and specific rules or guidelines the host sets.
Lake prioritizes safety for both guests and hosts. The platform offers multiple safety features, including verified profiles, a secure messaging system, and a review system where guests and hosts rate each other after their stay. In some countries, Lake conducts background checks on hosts and guests. In case of emergencies or issues, Lake provides 24/7 customer support, and in certain situations, it offers rebooking assistance or refunds. However, as with any online transaction, users are advised to exercise caution and common sense, such as reviewing host profiles and reading past guest reviews.
As a host, you can choose from different cancellation policies on Lake, ranging from flexible to strict. These policies define the refund amount that a guest can expect if they cancel their booking. The cancellation policy for each listing is clearly mentioned on the property’s page, and guests should read and understand it before booking. The policy outlines the deadlines and refund amounts applicable in case of cancellation. Additionally, Lake has an Extenuating Circumstances policy that covers unexpected events like natural disasters or pandemics. This policy offers more lenient cancellation terms.
When booking a property on Lake, there are several fees you should be aware of. First, in addition to the rental price set by the host, Lake charges guests a 3% service fee. This fee is calculated as a percentage of the total booking cost. Additionally, some hosts may charge extra fees for cleaning, additional guests, or security deposits. These fees should be clearly outlined in the property’s listing details, so be sure to review the total cost breakdown before confirming a booking in order to understand all the charges involved.
On the host’s side, Lake charges a 10% platform fee, which is deducted from the booking’s total.
Lake’s secure messaging system is the primary mode of communication with hosts. Once you have made a booking, you can use this system to contact the host directly for any inquiries or special requests. To ensure that there is a record of all interactions, it is recommended that you communicate all details through Lake’s platform. This record can be helpful in case any dispute or issue arises. This communication system is designed to provide privacy and security for both guests and hosts.
After every stay, both the host and guest get the chance to review each other. These reviews are visible on the user’s profile and the property’s listing page. They cover various aspects such as cleanliness, accuracy of the listing, communication, and overall experience. This system helps to build trust within the community by providing honest feedback and insights from previous stays. Guests are encouraged to leave detailed and fair reviews to assist future travelers.
If you happen to encounter any issues during your stay, the best course of action is to first communicate with the host and try to resolve the issue. If the problem cannot be resolved with the host or if it is a serious matter, you can always reach out to Lake’s customer service for assistance. Lake provides 24/7 support and a toll-free hotline at 1-833-640-3240. The customer service representatives at Lake are always ready to help mediate between the guest and host, offer rebooking options, or process refunds depending on the situation and Lake’s policies.