10 yrs on Airbnb, 31 trips, spotless record. Never left a negative review until now.
Unit 302 doesn't match listing photos — completely different layout. No heating system (not disclosed). Hit 65°F in Feb, thermostat unresponsive. We slept in jackets two nights. I woke up sick. Walls are doors with acoustic material — zero sound privacy. Hot water runs out mid-shower. Listing says "Quiet" — it's not.
Worst part: after I reported issues through Airbnb, the host retaliated. Forced checkout alteration, messages saying "PLEASE LEAVE NOW" and "I do not care," threats via personal text from an outside number to remove us in 5 min, aggressive calls, hung up on my girlfriend. I stayed calm, called police to leave on our own terms, and documented everything in photos and video.
Airbnb sided with us, fully refunded and rebooked us. All documented w/ Airbnb & local police. I'd advise photographing the unit before leaving — check previous reviews.
You cannot safely advocate for yourself here i