OwnerRez Connection User Guide
How To Connect Lake.com and OwnerRez
To get the integration process started:
- Make sure this channel is active in OwnerRez and your properties are marked “Included” on the Properties tab.
- Run the Tools > Listing Quality Analyzer tool and fix any errors found. There may be info or warning items for improvement, but there should be no remaining errors to proceed with the integration.
- Use the Change Property Mappings button on the Properties tab and ensure your Lake.com listings match your OwnerRez properties.
- Log in to your Lake.com account and follow these steps:
- Switch to Host view by hovering over the Me drop-down menu and confirming “Host” is toggled on.
- In the Me menu, click Connections.
- Scroll to the OwnerRez integration and click Connect.
- Review the permissions and data to be synchronized, then click Approve.
Note: Property listings typically sync within 30 seconds. Calendar availability and pricing are synced within 5 minutes.
- Verify synchronization by confirming that listing details and calendar data appear accurately on both Lake.com and your OwnerRez master calendar.
What Data Gets Synchronized Between Lake.com and OwnerRez
The data that will get synchronized between Lake and OwnerRez includes:
- First name, last name, profile picture, email address, and phone number
- Listing information such as name, address, and description (access and modify)
- Listing photos
- Listing calendar (access and modify)
- Reservations (access and modify)
- Guest’s first name and profile picture (access)
Benefits of Integrating OwnerRez and Lake.com
Connecting OwnerRez with Lake.com offers numerous benefits for vacation rental property managers, including the ability to streamline operations, enhance guest experiences, and optimize property management processes.
Centralized Management
By integrating Lake.com with OwnerRez, property managers can manage their listings, reservations, and guest communications from a single platform. OwnerRez’s Channel Manager synchronizes calendars across multiple platforms like Airbnb, Booking.com, and Vrbo, reducing the risk of double bookings and ensuring real-time availability updates .
Automation and Efficiency
OwnerRez provides powerful automation tools that can significantly reduce the time spent on repetitive tasks. For example, you can automate guest messaging, reservations, cleaning schedules, and payment processing. This ensures a smoother operation and allows property managers to focus on delivering excellent guest experiences rather than managing daily administrative tasks.
Enhanced Reporting and Analytics
OwnerRez offers detailed reporting and analytics features that help property managers make data-driven decisions. Managers can optimize pricing strategies and improve operational efficiency by analyzing occupancy rates, revenue, and guest feedback.
Scalability
OwnerRez is designed to scale with your business. Whether you manage a few properties or an extensive portfolio, the platform can handle increasing demand without compromising performance. This scalability is crucial for property managers looking to expand their operations without adding complexity.
Seamless Guest Experience
The integration also enhances the guest experience by ensuring consistent communication and easy access to essential information. Automated messaging through OwnerRez ensures that guests receive timely and relevant information throughout their stay, which can lead to higher satisfaction and better reviews.
Troubleshooting a Connection Between OwnerRez
To troubleshoot access issues between Lake.com and OwnerRez, you can follow these steps:
1. Check Connection Status
- Verify Integration: Ensure that the integration between Lake.com and OwnerRez has been correctly set up. You can check the Channel Manager on OwnerRez to see if Lake.com is listed as a connected channel. If not, you may need to reconnect the accounts.
- Authentication: Double-check that all authentication details (API keys, usernames, passwords) are correctly entered. Incorrect credentials can cause access issues.
2. Review API and Permissions
- API Permissions: Ensure that the API permissions are correctly configured on both Lake.com and OwnerRez. Both platforms need to have the right level of access to exchange data. Permissions may include access to reservations, listings, calendars, and messaging systems.
- API Connection Logs: Check the API connection logs for any errors. This can often provide clues if there’s a specific issue with transferring data between the two systems.
3. Test the Connection
- Manual Sync Test: Try manually syncing data between the two platforms. For instance, update a property listing on Lake.com and see if the change reflects in OwnerRez.
- Check Data Sync: Look for any discrepancies in the data that is being synced (e.g., reservations, calendar availability). If specific data isn’t syncing, it may point to a specific issue with the integration.
4. Network and Browser Issues
- Clear Cache: Sometimes, browser cache issues can prevent proper access or display of integration pages. Clear your browser cache and cookies and try reaccessing the integration.
- Firewall/Network Settings: Ensure your network or firewall settings aren’t blocking the API connections between Lake.com and OwnerRez. Some network settings might prevent the necessary communication.
5. Disconnect and Reconnect
- Reconnect the Integration: If other troubleshooting steps fail, try disconnecting and reconnecting the integration. This can often reset any issues caused by a faulty initial connection setup.
6. Contact Support
- OwnerRez Support: If the issue persists, contact OwnerRez’s customer support team. They offer support via email, live chat, or phone and can provide insights into any ongoing issues or system outages.
- Lake.com Support: Similarly, contact Lake.com’s support to see if there are any known issues or to request assistance with the integration process.
Learn More About OwnerRez
OwnerRez is the world’s most powerful vacation rental management platform and the foundation that homeowners and property managers rely on.
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