1. Agreement to Terms

These Terms and Conditions (“Agreement”) govern the Host Subscription (“Subscription”) offered by Lake.com Inc. (“Lake.com,” “we,” “us,” or “our”) to property owners and managers (“Host” or “you”) who wish to list waterfront vacation rental properties on the Lake.com platform (“Platform”). By purchasing or renewing a Subscription, you agree to be bound by this Agreement in its entirety.

2. Subscription Term and Activation

2.1 Annual Term

Each Subscription covers a period of twelve (12) consecutive months beginning on the date of purchase (“Subscription Term”). The Subscription is active for the full duration of the Subscription Term regardless of any cancellation notice submitted during that period.

2.2 Automatic Renewal

Subscriptions renew automatically at the end of each Subscription Term for a successive twelve (12) month period at the then-current subscription rate, unless cancelled in accordance with Section 3.

2.3 No Prorated Refunds

Subscription fees are non-refundable. A cancellation notice submitted during an active Subscription Term does not entitle the Host to a partial or prorated refund for the remaining term.

3. Subscription Cancellation Policy

3.1 Notice Requirement

To prevent automatic renewal, a Host must submit a written cancellation notice no fewer than seven (7) calendar days prior to the end of the then-current Subscription Term. Cancellation notices submitted within the 7-day window before renewal will not take effect until the following Subscription Term.

3.2 How to Cancel

Cancellation requests must be submitted through one of the following channels:

The Host account dashboard on Lake.com
Written notice to [email protected] with “Subscription Cancellation” in the subject line

3.3 Confirmation

Lake.com will send written confirmation of a cancellation request within two (2) business days of receipt. A cancellation is not effective until confirmed by Lake.com. Hosts are responsible for retaining confirmation of their cancellation for their records.

3.4 Effect of Cancellation

Upon a valid cancellation, the Subscription will remain active through the end of the current Subscription Term. No further charges will be assessed for subsequent terms. Access to Subscription benefits, including listing visibility, will cease at midnight on the final day of the Subscription Term unless the Subscription is renewed.

4. Billing and Payment

4.1 Payment in Full

All Subscription fees are due and payable in full at the time of purchase or renewal. Lake.com does not offer installment plans, deferred payment, or partial billing. Subscription access is contingent upon receipt of full payment.

4.2 Renewal Billing

For auto-renewing Subscriptions, the applicable fee will be charged to the payment method on file no earlier than three (3) business days before the start of the new Subscription Term. It is the Host’s responsibility to ensure a valid payment method is maintained on file.

4.3 Failed Payment

If a renewal payment fails, Lake.com will make reasonable attempts to notify the Host. If payment is not received within five (5) business days of the renewal date, the Subscription may be suspended or terminated at Lake.com’s discretion.

5. Listing Visibility

5.1 Platform Access

During an active Subscription Term, Hosts are entitled to post property listings on the Lake.com Platform in accordance with Lake.com’s listing guidelines and content policies, as updated from time to time.

5.2 Host-Controlled Visibility

Hosts may hide or unpublish their listings at any time through the Host dashboard without penalty. Hiding a listing does not affect the start date, end date, or payment obligations of the Subscription Term. The Subscription continues to run, and no fee credits or adjustments will be issued for any period during which a listing is hidden.

5.3 No Guarantee of Results

Lake.com provides access to the Platform as a marketplace for host listings. Lake.com makes no representations, warranties, or guarantees of any kind — express or implied — regarding:

The number of inquiries, bookings, or reservations a Host will receive
Revenue, occupancy rates, or financial outcomes of any kind
The ranking or placement of a Host’s listing in search results
The volume or quality of traffic to the Platform

Subscription fees are compensation for access to the Platform and its associated tools, not for any guaranteed performance outcome.

6. Post-Subscription Platform Fee

6.1 Stays Completing After Expiration

If a guest booking is initiated during an active Subscription Term but the guest’s stay extends beyond the final day of a non-renewed Subscription Term, or if a booking is otherwise confirmed and fulfilled after the Subscription Term ends, Lake.com reserves the right to charge a platform fee of ten percent (10%) of the total reservation value (excluding applicable taxes) for such stays.

6.2 Application of the Fee

The 10% platform fee described in Section 6.1 applies only when:

The Subscription has not been renewed for the period covering the stay, and
The booking was originated through the Lake.com Platform

6.3 Collection

Platform fees for post-subscription stays will be deducted from the applicable guest payment disbursement or invoiced to the Host, at Lake.com’s discretion. Failure to remit platform fees may result in restricted access to future Subscription offerings.

7. Host Obligations

By maintaining an active Subscription, the Host agrees to:

Maintain accurate and up-to-date listing information, including pricing, availability, and property descriptions
Comply with all applicable federal, state, and local laws governing short-term rentals
Respond to guest inquiries in a timely and professional manner
Honor confirmed reservations made through the Platform
Comply with all Lake.com platform policies, as updated from time to time

8. Modifications to Terms and Pricing

Lake.com reserves the right to modify these Terms and Conditions or Subscription pricing at any time. Hosts will be notified of material changes at least thirty (30) days prior to the next renewal date via the email address on file. Continued use of the Subscription following notice of modification constitutes acceptance of the revised terms. If a Host does not agree to modified terms, the Host may cancel in accordance with Section 3.

9. Termination by Lake.com

Lake.com reserves the right to suspend or terminate a Subscription, with or without notice, in the event of:

Material breach of this Agreement or any Lake.com platform policy
Fraudulent, abusive, or unlawful conduct
Actions that Lake.com reasonably determines are harmful to guests, other Hosts, or the Platform

In the event of termination for cause, no refund of prepaid Subscription fees will be issued. In the event of termination without cause, Lake.com will issue a prorated refund for the remaining unused Subscription Term.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lake.com’s total liability to any host arising out of or related to this agreement shall not exceed the total subscription fees paid by that host in the twelve (12) months immediately preceding the claim. Lake.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

11. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Delaware without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

12. General Provisions

12.1 Entire Agreement

This Agreement, together with any order confirmation and Lake.com’s platform policies incorporated herein by reference, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings.

12.2 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

Failure by Lake.com to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

12.4 Assignment

Hosts may not assign or transfer this Agreement or any rights hereunder without Lake.com’s prior written consent. Lake.com may assign this Agreement without restriction in connection with a merger, acquisition, change of control, or sale of assets.

Subscription Agreement