Adjusting Notifications and Communication Preferences

As a guest, you might wonder how you manage your messages and stay connected with the host. Setting your communication preferences and managing notifications on the website and mobile app is easy.

Picking Your Communication Preferences

Set up your communication preferences in your account. This way, you can choose how to receive messages and notifications, such as email, text message, or within a mobile app. 

Correcting Information In Your Profile

Double-check that your name, profile picture, contact details, and any additional verification methods like email or phone number look correct. This makes it easier for hosts to identify you and contributes to a sense of trust and transparency.

Managing How Hosts Communicate With You

Lake offers options for managing how you receive messages from hosts. You can often choose between: 

  • Email,
  • In-app notifications
  • SMS or text messages
  • Or a combination of these.

It’s essential to pick the ones that suit you best so you never miss important updates from your host.

Changing your Communication Preferences

You can find account settings under the Account tab, where you can adjust various options related to security and privacy. 

Securing Payment Information

Another aspect of privacy is securing your payment information. Lake uses secure payment systems to protect your sensitive data from unauthorized access. To keep this information safe, avoid sharing it through direct messages or outside Lake. Always stick to the official payment methods provided by Lake.

Managing your privacy settings on Lake is crucial for safeguarding your personal information and facilitating smooth communication between you and your host. 

Remember to review and update your profile, select the best communication options, and adhere to Lake’s payment policies.

Downloading the Mobile App for Notifications

Make sure to enable notifications on your preferred method to stay informed and avoid missing any vital information from the property manager.

An effective guest communication platform will often offer automation features. By leveraging automation, hosts can send automatic reminders, confirmations, and check-in instructions before your arrival. 

These automated messages ensure that you have the necessary details at your fingertips without the host monitoring and managing communications manually.

Applying Quick Tips

Here are some quick tips to make the most of your messaging experience:

  • Keep your contact details up-to-date: Ensure your phone number and email address are current in your account so that you won’t miss any notifications.
  • Use Lake’s mobile app: Many vacation rental platforms have dedicated mobile apps to streamline your communication process. Download the app and easily manage your messages on the go.
  • Ask questions proactively: Contact the host for clarification or assistance to minimize misunderstandings and ensure your needs are met.
  • Remember that feedback matters: After your stay, take a moment to leave a review for the property manager. Your input helps other travelers make informed decisions and allows the host to improve their service.

Take advantage of the communication tools, stay connected with your host, and enjoy a hassle-free stay at your rental property.

Contact Us

Give us your feedback

Or, call us toll-free at


Was this helpful?