Definition: What is Self Check-In and Self Check-Out?

Self check-in and self check-out (CICO) processes enable guests to independently complete the check-in and check-out procedures without assistance from the host or property management staff. 

Self check-in involves using a kiosk, computer, or smartphone app to input your personal information and get a room.

Many hotels and businesses now use keyless or smart lock systems. These systems grant access to electronic devices like smartphones or RFID cards. This feature reinforces the CICO process, providing an effortless and secure experience.

These modern approaches are becoming more common in various industries, especially hospitality and retail. They streamline traditional check-in and check-out experiences, saving time for both travellers and businesses.

How Check-In / Check-Out Systems are Used

Self-checkout systems have become increasingly popular in recent years, with 36% of companies reporting a significant rise in usage during 2021. These systems are standard in grocery stores, supermarkets, and other retail establishments. But how do they impact you, the customer?

One of the benefits of self-checkout systems is that they aim to speed up the checkout process, resulting in shorter line wait times. You can quickly scan, pay for your items, and get on with your day. However, a smooth experience is not always guaranteed. According to a survey, 67% of shoppers reported experiencing a failure at the self-checkout lane. While you might save time checking out, you may occasionally encounter some difficulties.

Despite their popularity, self-checkouts have been a topic of controversy. Some argue that they lead to job loss by replacing human cashiers. However, others suggest they serve a different purpose: offering a convenient, efficient alternative for shoppers who prefer a more hands-on approach.

Self-checkout systems also integrate mobile payment options, which is a significant trend. According to a report, 65% of customers would use self-checkout more if mobile payments were available. This indicates that the demand for convenient, contactless payment methods is only growing.

The usage of self-checkout systems continues to increase, driven by consumer demand for convenience and efficiency. It’s crucial to stay informed about their advantages and potential drawbacks to make the best choices for your shopping experiences.

Origins of the Term

Self check-in and check-out have been around since the 1940s. The term “check-out” first appeared in the Oxford English Dictionary in 1944. “Checkout” comes from the Old English word “ut,” which means “out” or “from a central point.” It implies completing a task and moving away from a location. Self-checkout machines streamlined the process, making it a crucial element of the customer experience.

Synonyms and Antonyms

When discussing self check-in/check-out systems, knowing the synonyms and antonyms related to these processes is essential. This helps you understand the language used in various dictionaries and by people in different regions.

Some common synonyms for self check-in/check-out include:

• Automated checkout
• Contactless checkout
• Express checkout
• Scan and go
• Kiosk checkout

Being familiar with these terms can help you better understand articles, conversations, or instructions involving self check-in/check-out systems.

However, there are no direct antonyms for self check-in/check-out. These systems are generally seen as the opposite of traditional (human-assisted) check-in/check-out processes, where a staff member handles the transaction for you.

Related Terms

Kiosks are self-service terminals where you can perform tasks like check-in and check-out in various settings like retail stores, hotels, and airports.

Technology plays a crucial role in self check-in/check-out systems. Companies like NCR and Square provide POS (Point of Sale) systems for businesses to enable smoother transactions.

Pros of self check-in/check-out include faster service and reduced labor costs, while cons involve security challenges such as fraud risk and customer difficulties in using the system.

Feedback mechanisms and evaluation of these systems help improve their functionality and achieve goals for a better customer experience.

Retail giants like Walmart have adopted self-checkout kiosks, shaping the shopping experience in a world increasingly focused on frictionless transactions.

In schools, check-in/check-out is a CICO intervention or Behavior Education Program to address student behavior through motivation and encouragement.

COVID-19 has accelerated the adoption of self check-in/check-out solutions due to the need for contactless transactions in businesses like hotels, restaurants, and grocery stores.

ROI (Return on Investment) is a crucial aspect to consider when investing in self check-in/check-out systems – they must be cost-effective and user-friendly.Keep in mind that credit card payments are often a default method for self check-in/check-out transactions, with cash being less common in such systems.