As a host on Lake, you play a crucial role in creating memorable experiences for your guests. To ensure a positive and enjoyable stay for all, we have established the following guidelines for hosts:
- Accurate Listing Information: Provide accurate and detailed information about your rental property, including amenities, rules, and any potential limitations. Transparency builds trust and helps guests make informed decisions.
- Prompt Communication: Maintain prompt and clear communication with guests throughout the booking process and stay. Respond to inquiries, reservation requests, and messages promptly to provide excellent customer service.
- Check-In and Check-Out Procedures: Communicate check-in and check-out procedures to guests, including any key exchange or access instructions, to ensure a smooth arrival and departure experience.
- Cleanliness and Maintenance: Maintain a clean and well-maintained rental property for every guest. Implement regular cleaning and inspection routines to ensure that the property meets high standards of hygiene and comfort.
- Safety and Security: Prioritize your guests’ safety and security by providing necessary safety equipment, such as smoke detectors and fire extinguishers. Familiarize guests with emergency procedures and contact information.
- Respect for Guests’ Privacy: Respect your guests’ privacy during their stay. Do not enter the rental property without prior notice unless necessary for maintenance or emergencies.
- House Rules: Communicate your house rules to guests before and during their stay. Include information on quiet hours, smoking policies, pet rules, and any other relevant guidelines to ensure a comfortable environment for all guests.
- Local Recommendations and Assistance: Provide guests with recommendations for local attractions, restaurants, and activities to enhance their stay. Be available to offer assistance and address any questions or concerns that may arise during their visit.
- Feedback and Reviews: Encourage guests to provide feedback and reviews after their stay. Use this feedback to identify areas for improvement and enhance future guests’ vacation rental experience.
- Compliance with Laws and Regulations: Ensure compliance with all local laws, regulations, and licensing requirements related to vacation rentals. Stay informed about any changes or updates to regulations that may affect your hosting activities.