Overcoming Common Issues

Let’s address some concerns you may have about some common issues you might encounter and provide solutions to get you back to enjoying your vacation with minimal hassle.

Understanding Refunds

Speaking of refunds, always check the refund and cancellation policies of your specific rental listing. These can vary greatly, so knowing what you’re committing to is essential. If you experience an issue during your stay, document it thoroughly with photos or videos and promptly contact your host.

Spotting Fraud or a Scam

Fraud and scams can be a major concern for guests, but booking through Lake significantly reduces the risk. If something still seems fishy, contact Lake’s customer support for help. Additionally, reading reviews from previous guests is a good idea to spot any red flags.

Avoiding Sickness

Over the last few years, COVID-19 has been a prominent factor in travel plans. Still, some hosts may have house rules on cleanliness or request that you cancel if you feel ill. Monitor local guidelines and follow safety measures to protect yourself and others.

Getting Travel Insurance

Travel insurance can be a lifesaver in case of unforeseen problems. This may include trip cancellations, lost luggage, or medical emergencies. Before purchasing travel insurance, check what’s covered and whether it meets your needs.

Doing a Property Inspection

When you arrive at your rental, give the property a detailed inspection. Inform your host immediately if you notice anything that needs to be corrected (missing or broken amenities, cleanliness issues, etc.). This ensures a smoother resolution and helps you avoid potential responsibility for pre-existing issues.

To minimize risks and enjoy a stress-free vacation, consider these tips:

  1. Communicate openly with your host before booking and throughout your stay.
  2. Verify the rental listing and read reviews from previous guests.
  3. Familiarize yourself with Lake’s, as well as hosting, policies.
  4. Consider purchasing travel insurance to cover unexpected events.

Now that you’re armed with this knowledge, you’re better prepared to tackle any issues that might arise during your stay in your vacation rental.



Contact Us

Give us your feedback

Or, call us toll-free at


Was this helpful?